FAQ's

Frequently asked questions

General topics

Who is LEMYKA designed for?


Lemyka natural and organic creams are ideals for children of all ages, as well as for adults with dry or sensitive skin.




What are the key features of LEMYKA natural and organic skin care products?


LEMYKA steroid-free skincare products are based on your skin's biological and physical characteristics. We go through stringent ingredient selection processes and do not use any health concerning chemicals. Our products have gone through third party testing to ensure safety - they are heavy metal free, harmful microbial free. ALL LEMYKA skincare products are safe for long term use. In summary, the key features of LEMYKA's natural skincare products are: - Made with highly functional, natural ingredients that are safe and pure - Gentle formulas that nourish, heal and protect your skin - Restore skin barrier - Soothe and calm dry, cracked, itchy and irritated skin - Intensively hydrate skin and improve skin texture LEMYKA skincare products are: - Free of artificial fragrances - Free of artificial colors - Free of parabens - Free of sodium lauryl sulfate - Free of strong bases (NaOH, KOH) - Free of formaldehyde or formaldehyde-releasing chemicals - Free of Diethanolamine (DEA) or Triethanolamine (TEA)s




What skin types are LEMYKA products suitable for?


LEMYKA's natural therapeutic products are particularly suitable for sensitive skin, troubled skin such as eczema, hand eczema, hives, dry skin, common dermatitis, cuts, burns, and common skin rashes. Those who live in dry areas, experience harsh cold winters will find LEMYKA skincare products extremely helpful. Long-term use of our products will result in healthy looking skin and noticeable improvement in skin texture.




What are LEMYKA's return policies?


We stand 100% behind our products. We give our customers 30 days to try out our products. It is LEMYKA's mission to help to improve the quality of life for those suffer from eczema and chronic skin conditions. If you are dissatisfied, we are glad to take the product back and give you a refund. Please note that such policy is for first-time users unless your package did not arrive or was damaged during shipment. Details on how to return our products can be found on the Return Policies page.




How long do LEMYKA natural skin products last before spoilage?


AT LEMYKA, we avoid using any preservatives that may release toxins or lead to skin irritation, such as those that release formaldehyde. We minimize the use of preservatives, therefore proper storage of our products is important. Our products need to be stored in a cool, dry area, away from direct sunlight. They are typically good for 12-24 months. Refrigeration may help to extend the life span of our products.





Eczema related

How soon do I expect to see improvement after using LEMYKA eczema products?


Improvement is likely to show after 2 weeks of continuous use. Of course, everyone is different and may respond to our products differently. Some see encouraging results in just a day or so, others may take longer. For severe cases of eczema, improvements may take much longer. What we need to understand is that eczema is a chronic condition, and it takes time to repair damaged skin. Unfortunately, there is no such thing as a quick fix. Steroids may act quickly, however itching often returns. Repeated use of steroids may lead to various side effects and is not recommended, especially for babies. We offer our customers 30days to try out our products. It is LEMYKA's mission to help those suffered from eczema. If we failed to get you there, we are glad to take the product back and give you a refund. Details on how to return our products can be found on the Return Policies page.




Who may benefit from LEMYKA Hydrating Cream?


This is a powerful cream that combines three products into one: Intense moisturizer that holds skin moisture for upto 48hrs, barrier cream that restores healthier skin barrier, and itch relief therapy cream. It is specially designed for infants, babies and toddlers with eczema, hand eczema, skin rashes, or dry skin. Not only does it replenishes water to the skin, its unique formula actually helps to restore skin's natural barrier. Our superior formulation design makes this product a long lasting moisturizer. LEMYKA hydrating cream is very safe and gentle, allowing it to be used frequently on infants, babies and children. It contains no fragrances, no artificial dyes, no parabens, no GMOs and no harmful chemicals. It has been clinically tested and is trusted by many parents around the world.




What is each LEMYKA eczema series product for?


LEMYKA fragrance-free natural eczema series includes: Natural Gentle Body Milk, Natural Hydrating Cream, Flare Defense Calming Cream, Ultra Gentle Cleanser, Gentle shampoo&wash. The Gentle Body Milk is suited for daily body use. It is an all-purpose moisturizer that is fragrance free and non-greasy. LEMYKA Hydrating Cream focuses on replenishing water to dry rashes and repairing skin barrier, where the Calming Cream mainly focuses on soothing itching, irritation, and reducing inflammation. The Ultra Gentle Cleanser is a self-foaming daily cleanser that gently removes dirt and grease without causing irritation and dryness, effectively avoiding one of the main eczema triggers. The LEMYKA gentle shampoo & wash is an ideal choice for cleansing hair and body without irritation or dryness. It is fragrance free. Although each product may be purchased individually, using the combination of LEMYKA eczema product series may lead to optimal results.





Ingredients

How long do LEMYKA natural skin products last before spoilage?


AT LEMYKA, we avoid using any preservatives that may release toxins or lead to skin irritation, such as those that release formaldehyde. We minimize the use of preservatives, therefore proper storage of our products is important. Our products need to be stored in a cool, dry area, away from direct sunlight. They are typically good for 12-24 months. Refrigeration may help to extend the life span of our products.




What are the key features of LEMYKA natural and organic skin care products?


LEMYKA steroid-free skincare products are based on your skin's biological and physical characteristics. We go through stringent ingredient selection processes and do not use any health concerning chemicals. Our products have gone through third party testing to ensure safety - they are heavy metal free, harmful microbial free. ALL LEMYKA skincare products are safe for long term use. In summary, the key features of LEMYKA's Natural Skincare Products are: - Made with Highly functional, natural ingredients that are safe and pure - Gentle formulas that nourish, heal and protect your skin - Restore skin barrier - Soothe and calm dry, cracked, itchy and irritated skin - Intensively hydrate skin and improve skin texture LEMYKA skincare products are: - Free of artificial fragrances - Free of artificial colors - Free of parabens - Free of sodium lauryl sulfate - Free of strong bases (NaOH, KOH) - Free of formaldehyde or formaldehyde-releasing chemicals - Free of Diethanolamine (DEA) or Triethanolamine (TEA)s!




LEMYKA's product do not contain steroids.  How are you different from steroid containing products?


Steroids may quickly reduce inflammation, flare ups, leave alone other potential side effects such as growth retardation. At LEMYKA, we put in special effort to make steroid free products. Our objective is to restore skin barrier, soothe itching, and help our customers to minimize eczema flare ups. Once you start to see skin improvement, it is likely to stay.however they cause skin atrophy and make the skin more prone to environment irritants, therefore lead to more flare ups.




Does the Eczema Flare Defense Calming Cream contain steroids?


Long-term use steroids may lead to skin atrophy. As a result, your baby's skin will become more prone to irritants causing flare-up's to increase. Steroids are also associated with other side effects such as loss of bone density, skin irritation, or acne. In comparison, it takes about 2weeks of continuous use of LEMYKA's steroid-free calming cream to show skin improvement. However, such improvement is likely to stay. Furthermore, LEMYKA's natural calming cream is natural, safe and gentle to the delicate skin of babies and children with eczema, skin rash, and atopic dermatitis. It contains flavonoids and alkaloids, each of which possess anti-itching and anti-inflammatory functions. Although steroids may quickly relief itching, the symptoms such as intense itching are likely to return,whereas LEMYKA creams may lead to long term benefits to skin.




Many "gentle skin care" products contain petrolatum. Why are LEMYKA products petrolatum free?


Petrolatum is commonly used in children eczema topical products. Studies show that petrolatum prevents trans-dermal water loss. This long chain hydrocarbon material simply acts as skin occlusion, in other words, it acts like a plastic film sitting on the top of skin. However, it does not improve skin texture. Most eczema patients have very dry skin. LEMYKA's natural eczema creams help to replenish water to skin and over time, our customers find their skin become softer and smoother. Furthermore, petrolatum belongs to petrochemicals that might be contaminated with harmful chemicals including carcinogens. For eczema sufferers, because their skin is scratched, damaged and cannot retain water efficiently, once the waxy petrolatum is removed, people often find their skin is still dry. LEMYKA's eczema product line functions very differently, and lead to improved skin texture after long term use.




Why are natural & organic skincare products preferred?


It has been estimated that over 10,000 chemicals are currently used in personal care products. Safety of many chemicals are still not known. Furthermore there are chemicals known to be harmful to human body or known to be skin irritant. These chemicals should be avoided in any skincare products. There are increasing numbers of products on the market labeled "ORGANIC", which in reality contain such chemicals. Just because there are high percentage of the ingredients in these products are organic certified, it does not mean the product overall will not irritate skin. Customers should be aware of what kind of chemicals may cause problems to the skin and the body. We've listed some commonly used chemicals that we believe are unhealthy to our skin therefore exclude them from our products. There are still more to be evaluated. In addition, we are highly selective with the natural ingredients used in our skincare products to ensure that they are safe, beneficial and non-irritating to your skin and body.





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